Refund policy

At Shop.Zenrovia, customer satisfaction is our priority. If you receive a damaged or incorrect item, you can request a return or exchange within 3 days of delivery.

• Items must be unused and in original condition.
• Refunds are processed after product inspection.
• Sale items and worn jewelry are not eligible for return.
• Customers must provide clear photos/video for damaged items.

For any return or refund inquiries, contact us through our store support page. 💌